Ordering & Payment
For us to accept any order we must first receive payment of products. Payment will be taken automatically on the web site. All information, when prompted, must be provided by the customer so that card payments can be processed securely. We reserve the right to refuse any order or restrict the number of products ordered. If you provide an email address you will receive an email when your order has been received and then an invoice will be sent to your email address when payment for your order is accepted. This will include the card authorisation code for your payment. Only when you receive your order payment confirmation is the order accepted and a binding contract created between us.
School uniform orders will be delivered by our own delivery drivers, free of charge within a 5-mile radius of the relevant school or our Nuneaton store. Orders for delivery outside of these areas will incur a delivery charge.
Click & Collect
Orders placed for click and collect will be made available for collection as soon as possible during our stated opening hours. You will receive a text notifying you when your order is ready to collect. Goods should be collected from Match Fit Kit School Wear, Weddington Road, Nuneaton, CV10 OAD. We will hold your items for a maximum of 28 days, after which we will cancel your order and return goods to stock, unless organised with us otherwise.
Exchanges & Returns
If you are not happy or unsatisfied with any item bought from Match Fit Kit it may be exchanged or returned within 28 days of the date of purchase. Exchanges will be done free of charge, but returns will need to be paid for by the customer.
All items for exchange or return must be returned as sold in the correct packaging, unworn, in re-saleable condition and with all selling tags still attached. If an item fails to meet one of these requirements unfortunately, we cannot accept its return. All return items must have a note of return included in the packaging when returned to Match Fit Kit. Any item that is returned will be refunded for the price of the item.
Products that develop faults tend to do so in the first three months of use. We are happy to receive back any item that has developed a fault during this time frame. Any item that is returned as faulty will be thoroughly inspected by one of our expert team to make sure the item was faulty and not misused or treated incorrectly. Items that are not deemed faulty will be returned to the customer with a postal charge. Any item that is found to be faulty will be refunded or exchanged for new.
All our prices are in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. We do our utmost to ensure that all prices on our website are correct, however human error does occur. If we discover an error in price on any order placed, we will contact you as soon as possible with the option of re-ordering for the correct price or cancelling the order. If we cannot get in contact with you the order will be treated as being cancelled and any money taken will be refunded. We reserve the right to change any of our prices.
Privacy & Security
We at Match Fit Kit believe that the privacy and security of our website is paramount to creating the best shopping environment for our customers. For that reason, we take extra care and maintain high standards to ensure that no personal customer information is divulged, sold or given to any third party. All customer personal information is dealt with securely and only information that is required to complete orders will be passed on through the correct channels and dealt with appropriately. Any customer who signs up to the website will have personal information stored on our website data base to allow for quicker checkout on further purchases. No payment details will be stored on this database.